Customer Return Policy

At SanaaOnline.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.

If you receive a product which is not as per the specifications ordered by you i.e.

  • Wrong Size
  • Wrong Color
  • Wrong Quantity
  • Defective, Damaged, Or Significantly different from the description given by the merchant

We will also not be able to accept the return if product

  • Is used/worn or altered
  • Exhibits physical damage to the box or to the product
  • Is returned without original packaging and accessories
  • Serial Number is tampered.

If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order(all over India) .